Cancellation PolicyAt NayRileys Scissor Lounge, your appointment time is reserved exclusively for you. I understand that life happens, sometimes plans change. However, to ensure fairness to all clients and to protect my business, I kindly request adherence to the following policy:
1. Cancellation or rescheduling - If you need to cancel or reschedule, I require at least 48hrs’ notice prior to your scheduled appointment unless stated in writing when booking. - Cancellation or reschedules made less then 48hrs’ notice will incur a 50% charge of the booked service. 2. Same-Day Cancellation or No-Shows - Cancellations made within 24hrs of your appointment or failure to show up will result in a 100% CHARGE of your booked service. 3. On-The-Day Adjustments to Services - If you decide to cancel or reduce services once at the studio, the full cost of the originally booked service(s) will apply. This is due to time has been specifically allocated for those services, which cannot be filled at short notice. 4. How to Cancel or Reschedule - Please call directly on 07765442057 or leave a voicemail to notify me of any changes. Text message or emails Cannot be accepted for any Cancellation or Rescheduling of any services. 5. Booking Confirmations & Reminders - Once an appointment is booked, a confirmation text will be sent directly to your phone. A Reminder Text will also be sent 48hrs before your scheduled appointment to help you manage your time. This Policy is designed to ensure fairness for all clients and to 100% protect NayRileys Scissor Lounge from loss of revenue. By booking an appointment, you agree to these terms and conditions. Thank you for your understanding and continuing support of NayRileys Scissor Lounge.
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